Skill Matrix - Evaluation of Training in Pharmaceutical

1.   Introduction:

Skill Matrix is actually mapping all the knowledge, skill and attitude of the personnel. Skill Matrix would be beneficial for the organization and for the employee as well.

2.   Application of Skill Matrix:

The application of Skill Matrix is in the Recruitment Process, Performance Appraisal, Training Need Identification, in Career Development and to assess the effectiveness of training. 

The Skill Matrix Based on following Three Components,

• Knowledge
• Skill/ Ability
• Attitude

3.   How to develop Skill Matrix:

The Skill Matrix can be developed with the combination of Knowledge, Skill and Attitude of the personnel.

    This may be divided into three categories,

• Basic: Mostly deals with the knowledge of the individual.
• Intermediate: Mostly deals with the knowledge and Skill/ability of the individual.
• Advance: Mostly deals with the knowledge, Skill/ ability and attitude of the individual.

4.   Applicability:

Basic:   for Supervisory Staff

Basic + Intermediate:   for Sectional In-charges

Basic + Intermediate + Advance: for Managers/ Departmental Heads.

5.   Score:

Basic:                    Total No. of Work Areas x 10

Intermediate:        Total No. of Work Areas x 20

Advance:               Total No. of Work Areas x 30

6.   Ranking:

Ranking Criteria	Scores	% age
Has no understanding to the Work-areas.	0	0 %
Has below average understanding to the Work-areas	10	25 %
Has average understanding to the Work-areas	20	50 %
Has above average but not complete understanding to the Work-areas	30	75 %
Has Complete understanding to the Work-areas	40	100 %

7.   Formula:

A= (Basic Score x 10) + (Intermediate Score x 20)+ (Advance Score x 30) x 100

B= 40 x (No. of Basic Work-areas x 10) + (No. of Intermediate Work-areas x 20) + (No. of Basic Work-areas x 30)

C= A/B

8.   Example:

i. Basic Work-areas

S. No.	Work-areas	Score
1.	Should Clearly Understand his Job Description	30
2.	Basic knowledge of Validation, Calibration and Stability Studies	30
3.	Should understand the definition, application and importance of Validation	10
4.	The SOP’s of Department/ Section should be clearly understood.	10
5.	Knowledge about Validation Master Plan	10
6.	Knowledge about different types of Validation	20
7.	Knowledge about documentation being used in Section/ Department	10
8.	Should understand the definition, application and importance of Stability Studies	30
9.	The SOP of Stability Studies should be clearly understood.	20
10.	Knowledge about documentation being used for Stability Studies.	30
11.	Knowledge about the frequency of Ongoing and Accelerated Stabilities.	40
12.	Knowledge about the Storage Requirement of Ongoing and Accelerated Stabilities samples	40
13.	Knowledge about the Vendor’s Performance Evaluation	20
14.	Should understand the definition, application and importance of Calibration	30
15.	The SOP’s of Calibration Section should be clearly understood.	30
16.	Knowledge about documentation being used in Calibration Section	40
17.	Should know about the Frequency of Calibration of different devices.	40
18.	Knowledge about the handling and care of Master Calibrators.	40
19.	Ability to operate Computer	20
20.	Ability to systematically file and maintain documents and records.	30
21.	Should be well disciplined.	40
22.	Should be regular and punctual.	40
Total		610

ii. Intermediate Work-areas:

S. No.	Work-areas	Score
1.	Ability to develop Validation Master Plan.	10
2.	Ability to perform Process Validation	10
3.	Ability to Conduct Method Validation	0
4.	Ability to Perform Cleaning Validation	10
5.	Ability to perform IQ, OQ & PQ	10
6.	Knowledge about the Sampling Protocol of Process, Method and Cleaning Validation	10
7.	Ability to perform Calibration of all devices	40
8.	Ability to develop Calibration Schedule	30
9.	Ability to interpret and collect data	30
10.	Ability to analyze the results	20
11.	Knowledge of the application of Statistical and Graphical Techniques.	10
12.	Ability to conduct Accelerated and Ongoing Stability	40
13.	Ability to develop Stability Study Schedule	30
14.	Ability to generate Stability Study Report.	30
15.	Ability to perform other activities of  Quality Assurance	20
16.	Knowledge about GMP requirement	20
17.	Knowledge about the Standards of ISO 9001, EMS 14001 and OHSAS 18001	20
Total		340

iii. Advance Work-areas:

S. No.	Work-areas	Score
1.	Complete knowledge of Validation	10
2.	Complete knowledge of Calibration	30
3.	Complete knowledge of Stability Studies	30
4.	Ability to prepare/ compile Master Validation Plan	0
5.	Ability to develop Validation Protocol/ and generate Validation report	0
6.	Analytical ability should be strong since the need to analyze results and data.	10
7.	Problem-solving attitude	20
8.	Should have managerial skills in the sense to manage different types of activities of Calibration and Validation Section.	10
9.	Should possess sharp memory.	20
10.	The ability of Time Management.	40
11.	Self Confidence should be high if the individual is the sole handler of the section/ department.	20
12.	Ability to interact should be high since deals with various departments	30
13.	Ability to priorities work since a lot of work has to be done as per set deadlines.	20
14.	All the company policies should be clearly understood.	20
Total		260

9.   Final Score:

(Basic Score x 10) + (Intermediate Score X 20) + (Advance Score X 30) X 100

­­­­40 X (No. of Basic Work-areas x 10) + (No. of Intermediate Work-areas x 20) + (No. of Advance Work-areas x 30)

40 = Maximum Marks

          (610 x 10) + (340 x 20) + (260 X 30)

=       _____________________________  X 100

          40 x (22 x 10) + (17 x 20) + (14 x 30)

          6100 + 6800 + 7800

=       ________________   x 2.5

          220 + 340 + 420

          20700

=       _____  x 2.5

          980

          51750

=       _____

          980

=         52.806 %

10.   Conclusion:      

From above “Skill Matrix” it is observed that the employee is well trained in Calibration and Stability Studies; however, he requires effective in-house training of Validation. Training will be given according to above mentioned Work-areas to enhance the Knowledge, Skill and Attitude. “Skill Matrix” will be reviewed after every 6 Months to assess the effectiveness of training.

Submitted By:

M. Fakhir Khaleeq

QA/ QC Manager

SWISS Pharmaceutical (Pvt.) Ltd.

Karachi, Pakistan.

E-mail- mfakhir@yahoo.com